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Error J3
High UrgencyWorkSafeBC Report/Claim Number Error
WorkSafeBC has refused payment because the WCB claim number is invalid or a required report is missing.
Official Description: (287) WorkSafeBC refused - report submission invalid, specific reference number invalid or missing.
How to Fix It
Follow these steps in order to resolve the error.
- Verify the WorkSafeBC (WCB) claim number entered in your billing software. It must exactly match the number provided by WCB for this specific patient injury.
- Confirm that the required report (e.g., Form 8, Form 11) was successfully submitted and accepted by WorkSafeBC. Check your fax confirmations or the WCB provider portal.
- Correct the WCB claim number or address the report submission issue. Do not resubmit this claim to MSP/Teleplan.
- Create a new invoice and submit it directly to WorkSafeBC through their online portal or by mail with the corrected information.
- If you have confirmed the claim number and report submission are correct but the claim is still refused, contact WorkSafeBC Payment Services directly at 1-888-967-5377 for clarification.