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Error I1
Medium UrgencyEmergency Call-Out Details Required
MSP requires a note record explaining why an emergency call-out fee was billed.
Official Description: Please resubmit with details of the emergency call out.
How to Fix It
Follow these steps in order to resolve the error.
- Locate the rejected claim in your billing software.
- Confirm an appropriate emergency call-out or out-of-office hours fee code was used (e.g., 01200, 01201, 01202, 13008, 13108).
- Add a 'Note Record' to the claim. The note must justify the call-out fee. Include the time the physician was called, the time the physician arrived, and a brief clinical reason for the emergency.
- Ensure the note clearly states that the physician travelled from their home or office specifically for that patient encounter.
- Resubmit the claim to the Teleplan Data Centre with the new note record attached.
- If the claim is rejected again with the I1 code after adding the note, contact the Teleplan Service Desk at 604-683-7151 for clarification.