Error D3

High Urgency

Payment Withdrawn by Debit

MSP has reversed a previous payment for this service and taken the funds back from your remittance.

Official Description: Payment withdrawn per debit request record.

Follow these steps in order to resolve the error.

Locate the debit on your remittance statement. It will reference the original claim's sequence number, patient PHN, and service date.
Review the original claim that the debit was applied to. Determine if your office submitted a debit request to cancel this claim.
If the debit was not initiated by your office, investigate for a conflicting claim. Check if another practitioner billed for a similar or superseding service on the same day, or if a subsequent claim you submitted has made this one invalid.
If an error is identified (e.g., wrong fee code, duplicate billing), correct the claim information and resubmit it for payment.
If the reason for the debit remains unclear after checking your records, contact the Teleplan Service Desk at 604-683-7151 for clarification on why the payment was recovered.