Error D2

Medium Urgency

Debit Request Mismatch

The system cannot find the original paid claim you are trying to reverse.

Official Description: No match found for debit request record.

Follow these steps in order to resolve the error.

Locate the original paid claim on your Remittance Advice (RA) statement.
Verify every field of your debit request *exactly* matches the original paid claim. Check the PHN, practitioner number, payment number, service date, fee item, and diagnostic code.
Confirm the original claim's status. You cannot debit a claim that was rejected, adjusted to zero, or has already been debited.
If you find a discrepancy, correct the information in your debit request and resubmit it to Teleplan.
If all details are correct and the debit is still rejected, contact the Teleplan Service Desk at 604-683-7151 for assistance. Have the original claim details ready.