Error D1

Medium Urgency

Debit Request Rejected

Your request to reverse a previous payment was rejected because the submitted details didn't match the original claim.

Official Description: Debit request record did not meet Pre-Edit or Edit requirements.

Follow these steps in order to resolve the error.

Locate the original paid claim on your remittance statement (RA). Confirm the exact Payment Number, patient PHN, Date of Service, Fee Item, and paid amount.
Verify that your debit request submission matches these original details perfectly. A single digit mismatch in the Payment Number is a common cause for this rejection.
Check subsequent remittance statements to ensure MSP has not already adjusted or debited this claim. If an adjustment already exists, no further action is needed.
If you find an error in your request, create and submit a new, corrected debit request. Do not attempt to modify the rejected one.
If your debit request details are identical to the paid claim and it still rejects, contact the Teleplan Service Desk at 604-683-7151 for assistance.