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Error AX
High UrgencyPHN and Name Mismatch
The patient's Personal Health Number and name do not match official MSP records.
Official Description: Province contacted, name and health number not matching.
How to Fix It
Follow these steps in order to resolve the error.
- Verify the patient's full name and Personal Health Number (PHN) in your billing software, checking carefully for typographical errors or transposed numbers.
- Compare the information you entered with the patient's physical BC Services Card. Ensure the spelling of the first and last name matches exactly, including hyphens or multiple last names.
- If the entered data is correct, contact the patient to confirm they have not had a recent name change (e.g., marriage) that they have not yet reported to Health Insurance BC (HIBC). The patient is responsible for updating their own records.
- If the patient confirms their information is correct and up-to-date with MSP, contact the Teleplan Data Centre at 604-683-7151 for clarification. Have the patient's full name, PHN, and the date of service ready.
- Once the correct information is confirmed, resubmit the claim with the updated details.