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Error A9
High UrgencyICBC Claim Number Mismatch
The patient's Personal Health Number is not linked to the provided ICBC claim number in MSP's records.
Official Description: PHN not approved for ICBC claim number.
How to Fix It
Follow these steps in order to resolve the error.
- Verify the patient's Personal Health Number (PHN) and the full ICBC claim number against your records. Check for any data entry errors.
- Contact the patient to confirm the correct and complete ICBC claim number. Patients are often given multiple numbers; ensure you have the specific number for medical claims.
- Instruct the patient to contact their ICBC adjuster directly. They must ask the adjuster to authorize their PHN for medical services under that specific claim number.
- Once the patient confirms that their ICBC adjuster has updated the file, wait 2-3 business days and then resubmit the claim through Teleplan.
- Do not bill the patient privately. This rejection is an administrative issue between the patient and ICBC that must be resolved before MSP can pay.