Error AW

High Urgency

Missing Personal Health Number

The claim was rejected because the patient's Personal Health Number (PHN) was not included in the submission.

Official Description: Claim must be submitted with PHN.

Follow these steps in order to resolve the error.

Verify the patient's record in your EMR. Confirm that the PHN field is populated and has not been accidentally left blank.
If the PHN is missing from the chart, locate the patient's physical BC Services Card or contact the patient to obtain their 10-digit PHN.
Alternatively, use the Teleplan PHN Inquiry function within your EMR by entering the patient's full name and date of birth to retrieve the correct PHN from the Data Centre.
Once you have the correct PHN, update the patient's demographic record in your system.
Re-create and resubmit the claim with the now-included PHN.