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Error AC
High UrgencyInvalid Personal Health Number
The submitted 10-digit Personal Health Number does not exist in MSP's records.
Official Description: This is not a valid PHN for MSP.
How to Fix It
Follow these steps in order to resolve the error.
- Verify the 10-digit Personal Health Number (PHN) against the patient's chart. Check carefully for transposed numbers or data entry errors and resubmit.
- If the chart appears correct, ask the patient to confirm their PHN by showing their BC Services Card or CareCard.
- Use your billing software's built-in eligibility check or the Teleplan PHN validation service to confirm the number is valid and active with the Data Centre.
- If the PHN is still rejected, the patient's registration may have a problem. Advise the patient to contact Health Insurance BC (HIBC) at 604-683-7151 to resolve their coverage status.
- The claim cannot be paid by MSP with this PHN. Bill the patient privately for the service and provide them with a receipt to seek reimbursement from MSP once their file is corrected.