Error AA

High Urgency

Invalid Personal Health Number

The Personal Health Number submitted is either missing, incorrect, or not on file with MSP.

Official Description: PHN is missing or invalid.

Follow these steps in order to resolve the error.

Verify the PHN in your EMR against the patient's BC Services Card. Check for common data entry errors like transposed numbers or missing digits.
Use the PHN validation feature in your billing software or on the Teleplan web portal to check the patient's eligibility status in real-time.
If the PHN is correct but still invalid, contact the patient to confirm their current MSP coverage status. They may have a new number or need to contact HIBC to resolve an issue with their plan.
If you have verified the card and the patient confirms their coverage is active, call the Health Insurance BC (HIBC) provider line at 604-683-7151 for assistance. Have the patient's full name, date of birth, and the PHN ready.
Once the correct PHN is confirmed and verified as active, update the patient's record in your EMR and resubmit the claim.