Error AP

High Urgency

Invalid Patient Name

The patient's surname or initials on the claim do not match what MSP has on file.

Official Description: Initials and/or surname are missing or invalid.

Follow these steps in order to resolve the error.

Verify the patient's surname and first initial(s) in your EMR against a physical copy of their BC Services Card or CareCard.
Check for common data entry errors such as typos, transposed letters, extra spaces, or using a nickname instead of the legal name.
Use your EMR's PHN validation tool or the Teleplan online eligibility check to confirm the name MSP has associated with the submitted PHN.
If the name in your EMR is correct but differs from the record at the Data Centre, correct the claim with the name MSP has on file and resubmit. Advise the patient to update their information with Health Insurance BC (HIBC).
If all data appears correct and the claim continues to be rejected, contact the Teleplan Service Desk at 604-683-7151 for assistance. Have the patient's PHN and the claim details ready.