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Error AK
High UrgencyDependent Coverage Cancelled
MSP records show this dependent is no longer covered under the submitted family PHN.
Official Description: Coverage for this dependent has been cancelled.
How to Fix It
Follow these steps in order to resolve the error.
- Verify the dependent's age. Dependents are often issued their own Personal Health Number (PHN) upon turning 19. Ask the patient if they have received a new BC Services Card.
- If the patient has a new, individual PHN, update their patient record in your EMR.
- Resubmit the claim using the patient's correct, individual PHN.
- If the patient is unaware of any coverage change or believes this is an error, advise them to contact Health Insurance BC (HIBC) at 604-683-7151 to resolve their enrollment status. The clinic cannot fix their coverage.
- Once the patient confirms HIBC has corrected their records, resubmit the claim.