Error AH

High Urgency

Invalid Dependent Number

The dependent patient's Personal Health Number (PHN) is incorrect, missing, or invalid.

Official Description: Dependent number is missing or invalid.

Follow these steps in order to resolve the error.

Confirm you have entered the patient's full, 10-digit Personal Health Number (PHN). Do not use an old 2-digit dependent suffix.
Verify the PHN in your EMR matches the patient's BC Services Card exactly. Check for common typos like transposed numbers.
Use your EMR's built-in eligibility check or Teleplan's PHN validation function to confirm the patient's coverage for the date of service.
If the PHN appears correct but fails validation, ask the patient or their parent/guardian to confirm the number, as their card may be outdated or contain an error.
Once the correct PHN is confirmed, update the patient's record in your EMR and resubmit the claim.
If the claim is rejected again with a confirmed PHN, contact the Teleplan Data Centre at 604-683-7151 to investigate the dependent's registration status.