Error FE

High Urgency

Payment Adjusted By MSP

MSP changed the payment amount based on other claims or third-party information.

Official Description: Payment adjusted per information received.

Follow these steps in order to resolve the error.

Step 1: Review the Remittance Advice (RA) statement. Identify the specific adjustment amount. Was the claim paid at a reduced rate, or paid as zero?
Step 2: Check all other claims submitted for this patient on the same date of service. Look for services billed by another practitioner or services that are considered inclusive (bundled) with the item you billed.
Step 3: Verify if the patient's condition was related to a motor vehicle accident (ICBC) or a workplace injury (WorkSafeBC). If so, the claim was correctly refused by MSP and must be billed to the appropriate third-party payer.
Step 4: If the reason for the adjustment is still unclear, contact the Teleplan Service Desk for details on the information they received that prompted the change. Have the patient's PHN and the specific claim details ready. The number is 604-683-7151.