Error A2

Medium Urgency

Patient Address Required

A claim submitted for patient reimbursement is missing the patient's mailing address.

Official Description: Patient address required on pay patient account.

Follow these steps in order to resolve the error.

Verify the 'Payee' code on the claim. If payment was intended for the practitioner, change the Payee from 'P' (Patient) to 'C' (Practitioner/Clinic) and resubmit.
If the claim is correctly marked for patient payment, open the patient's demographic record in your EMR.
Ensure the patient's complete mailing address, including the postal code, is entered in the appropriate fields.
Resubmit the claim to Teleplan with the complete address information included.